Shipping policy

GaSuCo Shipping Policy

At Garden Supply Company (GaSuCo), we aim to deliver your gardening products with care and efficiency. Please read through our shipping policies to understand how we handle your orders.

1. Shipping Locations

GaSuCo ships to select locations within India. We currently do not offer international shipping.

2. Processing Time

  • Order Processing: Orders are typically processed within 2-4 business days (excluding weekends and holidays) after payment is confirmed.
  • Custom Orders: If you have a custom order or large volume purchase, processing may take an additional 1-2 business days. You will be notified in advance if delays occur.

3. Shipping Time

  • Once your order is processed, standard delivery typically takes 5-10 business days, depending on your location.
  • Delivery times may vary based on the courier service and unforeseen circumstances, such as weather or regional disruptions.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
  • Free shipping may be available for orders over a certain amount, which will be specified on the website.

5. Order Tracking

  • After your order is shipped, you will receive a tracking number via email. You can track your order’s progress using the provided link.

6. Shipping Plants

Special care is taken to ensure that live plants arrive in good condition:

  • Plants are packed securely to prevent damage during transit.
  • We do not ship plants over weekends to avoid unnecessary delays in transit.
  • Certain plants may be subject to regional restrictions based on local laws.

7. Damaged or Lost Shipments

  • Damaged Items: If your order arrives damaged, please contact us within 24 hours of delivery with photos of the damaged items, and we will work with you to resolve the issue.
  • Lost Shipments: If your order is lost in transit or does not arrive within the estimated delivery time, please notify us immediately. We will investigate the issue with the courier and arrange for a replacement or refund if necessary.

8. Delivery Issues

  • If delivery is attempted and the recipient is unavailable, the courier will leave a note or contact you for redelivery.
  • GaSuCo is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.

9. Special Considerations

  • Remote Locations: Delivery times may be extended for remote or hard-to-reach locations.
  • Weather Conditions: Extreme weather conditions may delay the shipment of live plants to ensure they arrive in optimal condition.

10. Contact Information

For any questions or concerns regarding your shipment, please contact our customer service team:

Thank you for shopping with GaSuCo! We strive to deliver your gardening products with the utmost care and attention.